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Previous Classes + Events

Below are available recordings from previous live webinars, classes and events:

Handling and Preventing Customer Conflict

In this discussion we’ll review best practices to address customer conflict, deflect confrontation, and in some cases prevent the incident from actually ever occurring.

Small Business Accounting with QuickBooks Online

Small Biz Essentials will connect you with local subject matter experts who will share best practices on many different elements of running your business. 

The Story of: Pernell Cezar, BLK & Bold

Listen to the amazing story of Pernell Cezar, and founding of BLK & Bold Coffee

Understanding Your Credit Report

This webinar will provide an overview of the different types of credit reports, the Fair Credit Reporting Act (FCRA), and explain where the information on credit reports comes from.

Getting the most out of the inbox

This email marketing class will provide tips, hints and how-tos even the novice can use to get more from your email efforts.

Sell your story: How to reach your target audience

This presentation will give business owners the skills to talk about their business more confidently and deliver a clear, effective message to their audience.

Key Performance Indicators: What You Need To Know

Do you know what to you need to measure to ensure future business success? Join Ann Rolow as she explains the actions that create success and how to improve your key performance indicators.

The Story Of…Nora Crosthwaite

In September we listened to the amazing story of Nora Crosthwaite, owner of Home Sweet Des Moines and founder of Stagerie.

Overview of Targeted Small Business Program

Jill Lippincott, a Team Lead, Innovation and Apprenticeship from Iowa Economic Development Authority will present an overview on the Targeted Small Business program.

The Story Of: Todd Sommerfeld

For the month of October listen to the amazing story of Todd Sommerfeld, second-generation Owner & CEO of Kreg Tool Company in Huxley.

Personal Branding Tips for Entrepreneurs

Join small business owner Tricia Rivas and social media guru, Hannah Arant from Trixies Salon for a discussion on personal branding and your online presence as an ambitious entrepreneur.

Move Business Online: Iowa E-Commerce Strategies

Join Andi Fagen, owner of Creative DSM – Digital & Social Marketing as she guides us through search engine optimization (SEO) for online stores, how to create a positive customer experience, and stories of wins and fails through multiple marketplaces.

You can find a full list of all our recorded events on our YouTube channel

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Developed by Pella Hosting.