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Previous Classes + Events
Below are available recordings from previous live webinars, classes and events:
Handling and Preventing Customer Conflict
In this discussion we’ll review best practices to address customer conflict, deflect confrontation, and in some cases prevent the incident from actually ever occurring.
Small Business Accounting with QuickBooks Online
Small Biz Essentials will connect you with local subject matter experts who will share best practices on many different elements of running your business.
Understanding Your Credit Report
This webinar will provide an overview of the different types of credit reports, the Fair Credit Reporting Act (FCRA), and explain where the information on credit reports comes from.
Getting the most out of the inbox
This email marketing class will provide tips, hints and how-tos even the novice can use to get more from your email efforts.
Do you know what to you need to measure to ensure future business success? Join Ann Rolow as she explains the actions that create success and how to improve your key performance indicators.
The Story Of…Nora Crosthwaite
In September we listened to the amazing story of Nora Crosthwaite, owner of Home Sweet Des Moines and founder of Stagerie.
The Story Of: Todd Sommerfeld
Personal Branding Tips for Entrepreneurs
Join small business owner Tricia Rivas and social media guru, Hannah Arant from Trixies Salon for a discussion on personal branding and your online presence as an ambitious entrepreneur.
Move Business Online: Iowa E-Commerce Strategies
Join Andi Fagen, owner of Creative DSM – Digital & Social Marketing as she guides us through search engine optimization (SEO) for online stores, how to create a positive customer experience, and stories of wins and fails through multiple marketplaces.