Small Business Essentials: Handling and preventing customer conflict

Presenter: Chris Martin | Client Success Manager

Date: October 13, 2020

Time: 12:00pm – 1:00pm

Location: Online

In todays unprecedented times it is more important than ever to delight your customers and maintain a positive relationship with them. Conflict can signal the beginning of the end of a relationship with a customer or the start of an even stronger one. In this discussion we’ll review best practices to address customer conflict, deflect confrontation, and in some cases prevent the incident from actually ever occurring.

About our speaker

Chris Martin is a seasoned Client Success Manager currently employed at Gain Compliance, an insurance industry start-up in the East Village. He brings 7 years of customer success experience, 5 years of restaurant management experience, and more years than he’s going to admit of retail experience to the table. He is passionate about the customer experience and insuring that all customers are successful in reaching their goals.

Chris graduated from Grand View University in 2010 with a degree in Service Management and from Iowa State University in 2013 after earning his MBA. He is a die hard Cyclone fan and is very excited that sports are being played on these gorgeous Iowa fall weekends.